Refund policy

Return Policy

At JBX E-Shop, we value customer satisfaction and strive to provide quality products and services. If you are not fully satisfied with your purchase, please review our return guidelines below.

Return Eligibility

Items may be returned within 30 days of delivery if they:

Are unused and in original condition
Include original packaging and accessories when applicable
Are not designated as final sale or non-returnable

Non-Returnable Items

The following items are generally not eligible for return:

Personalized or custom-made products
Digital downloads or digital products
Opened health, hygiene, beauty, or personal care items
Gift cards or promotional items

Refund Process

Once your return is received and inspected, we will notify you regarding approval status. Approved refunds are issued to the original payment method within approximately 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we may assist with a replacement or resolution.